Agent Handoffs and Context Transfer

    Interactive Tutorial

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    Tutorial Steps

    Welcome to Agent Handoffs! 🔄

    Learn how to seamlessly transfer context between agents in customer support workflows.

    • Seamless handoffs - Transfer full conversation context between agents
    • No context loss - Agents receive complete history and customer information
    • Better customer experience - No need to repeat information

    What You'll Build

    A customer support system with escalation workflow:

    👤

    Tier 1 Support

    Handles initial customer inquiries and basic troubleshooting

    🎯

    Tier 2 Support

    Receives escalated issues with full context and history